KD
Kelly D
1 reviews | Active since Nov 2020
14 Feb 2024, 11:17
DON’T USE ARAMEX!!!
I have placed my Shein order on 26 January 2024 and I have not had any tracking updates since it’s been handed over to Aramex. The last update on my package was on 31 January 2024. It is now 14 February and no one is responding to emails or answering calls. My wedding is coming up and I don’t have much time left because a clear delivery timeframe was provided when my order was placed and the timeframe has now lapsed. Aramex has not had the decency to provide any feedback or apologies and I have still not received my order with the tracking number ***. DO NOT MAKE USE OF THIS COMPANY, YOU WILL NEVER RECEIVE THE GOODS YOU ORDERED WITH YOUR HARD EARNED MONEY!!!
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Kelly D's updateReviewer Update
14 Feb 2024, 18:02I am absolutely disgusted by the service I have received from Aramex. I got into contact with Aramex today after not receiving any feedback from them yet again. The feedback I received when getting into contact is that my package is awaiting payment at customs. Aramex has never called or sent me an email at all to let me know that my package has arrived at customs and is awaiting payment. The last update on my tracking detail was on 31 January so not even that has been updated. I have requested for an email to be sent to me by Aramex in order for the payment to be made and for the package to be released but I have still not received this. I was assured the email will be sent out today, it’s the end of business today and I have not received any emails. I need this package by Sunday or there’s going to be legal trouble. SEND ME THE VAT AND CUSTOMS EMAIL AND GET MY PACKAGE RELEASED OR I WILL CLAIM EVERYTHING I HAVE SPENT BACK FROM YOUR COMPANY LEGALLY!!!!
KD
Kelly D's update14 Feb 2024, 18:02
Reviewer Update
I am absolutely disgusted by the service I have received from Aramex. I got into contact with Aramex today after not receiving any feedback from them yet again. The feedback I received when getting into contact is that my package is awaiting payment at customs. Aramex has never called or sent me an email at all to let me know that my package has arrived at customs and is awaiting payment. The last update on my tracking detail was on 31 January so not even that has been updated. I have requested for an email to be sent to me by Aramex in order for the payment to be made and for the package to be released but I have still not received this. I was assured the email will be sent out today, it’s the end of business today and I have not received any emails. I need this package by Sunday or there’s going to be legal trouble. SEND ME THE VAT AND CUSTOMS EMAIL AND GET MY PACKAGE RELEASED OR I WILL CLAIM EVERYTHING I HAVE SPENT BACK FROM YOUR COMPANY LEGALLY!!!!