Don't ever use Aramex for deliveries

I dropped off an urgent parcel for an Eid present at the local pick and pay aramex box on 28/04/2022 @ around 11 am thinking the receiver will get it the next morning like normal but to our disappointment nothing was delivered. Two days later we called stakes and was advised that we need to call in on Tuesday 03/05/2022because of the long weekend and nobody can assist We called in on Tuesday and was advised that the the parcel was not yet picked up from the box only to find out from pick and pay that the box is cleared everyday and the manager even saw the box being cleared of all the parcels. Aramex then advised us on Wednesday 04/05/22 that maybe the waybill slipped out and they need to track the parcel in the unidentified parcel section and we are still waiting for them to get back to us They having been giving us excuse after excuse and advised is that we need to give them more time but I don't understand what can take so long because they just need to do their job and it's been 7 days already and we still don't know where the parcel is.the worst thing is that I trusted aramex and sent through a Samsung a53 which is around R8000 which I told the agent we have been in contact with This is so frustrating and hurtful coz it is so stressful and aramex can't treat it as urgent and important and don't value their customers so I will never use aramex again Will be going to all social media platforms if this is not resolved today The