Do not Use Aramex - RED FLAG

i purchased something from outside SA and Aramex was used as the shipping company. the delivery takes very long and no updates from Aramex. when you call them they tell you that the flight was offloaded. they were used once before for one of my shipments in 08/2023 and they lost my products. the supplier had confirmed that all products on the list was sent but Aramex only received some of them. they did not send through any of my products and i wonder where these were stored. because the partial shipment will not be sent back to the supplier in China. i have chatted with other people that buy from China and when Aramex is used there is always a problem. what are they doing with peoples products.