Do not use Aramex as a courier company

Last week Wednesday 6 Feb 2020 I sent a parcel through Aramex. Today 11 Feb 2020 they contact me to say that they do not service the area that I've sent my parcel to. Even though they claim to "deliver within 72 hours to outlying areas". The cherry on top is that they will not refund my R99 I paid even though they didn't give me any service. How much sense does that make? Where a customer pays for a service and doesn't get the service and is held at ransom because they can't get their refund back. Please do not use Aramex. They are the worst courier company I've used.I used the one at Pick n Pay Musgrave. Do not waste your time with these people.