DO NOT USE ARAMAX!!!

What a disappointment. I sent an item on 08.10.2021 and THEY LOST IT. I have been phoning just about everyday since 15.10.2021 and kept getting the promise that they are trying to locate it, they are investigating it and finally today 21.10.2021 they have told me they LOST IT!!! I have asked for a number of a manager or person to assist me further only to be told by the call centre that its as high as it goes. Its against company policy to give out any superiors number to assist further. HOW ON EARTH DO YOU WORK> COMPLAINTS STOP AT THE CALL CENTRE!!! I spoke to Dwayne today, and thats it, take it and keep quiet basically (he did not state that but thats what I felt). Your stuff is gone and you can just live with it, thats the final conclusion. We do not have insurance to cover the loss. POOR POOR POOR SERVIVE ARAMAX!!!!!!! YOU WILL NOT BE RECOMENDED BY ME NOR THE COMPANY THAT REFFERED ME TO YOU IN THE FIRST PLACE!!!!