DIY courier service

I ordered an item from an online store, it was dispatched on the 4th March 2015. Chased up today, 06/03/2015, and was informed that the driver had attempted to deliver the parcel on two separate occasions, but citing that he could not deliver - reason unknown. Address supp**** was for a company which is open from 07h00 - 17h00. <br> I requested further information about the delay and was put through to the driver's supervisor \Sifiso". I questioned him why the driver was unable to deliver for the past two days and was informed that he was not at his desk and that he would call me back after taking down my cell number. We agreed on a 15 minute call back window. 30 minutes later I am again on the phone trying to get a hold of him. After spending 4 minutes on hold the callcentre agent gives me the message"