Dissatisfied on the level of service

I went to Waterfall Ridge to send my parcel on March 9th to be delivered to my sister for her birthday. I was informed the parcel would arrive in Makhado in a matter of two to three days. I am sincerely unhappy with the services I have received from Ponstnet. After a whole week, neither the parcel has arrived as promised by the paid service nor has the sender been informed of the delay. My shipment was still in the Gauteng warehouse on Tuesday, March 14 when I contacted and even went to Postnet. After hours on call and even going to Postnet was directed to engage with Aramex. When I was directed to Cimone Sheepers from Aramex as the contracted provider by Postnet, I called with my own airtime. Rather than attending to me, she addressed me as a Postnet employee. When I called her back, she said she had found it but would contact me on March 15th; I waited until today, March 16th, and despite reaching out to her, she just gave me a blue tick and ignored me. The manner in which she has handled the situation is poor, with a lack of empathy, and the delivery has not moved when I track it. Surely, I am seen as a thorn in her side. Can someone at Aramex assist me in tracking and delivering my package as intended? Heading to 7 days and still, no parcel delivered I am honestly dissatisfied with the level of engagement by Aramex especially Cimone Sheepers