Dissatisfied customer

To whom it may concern

I have been constantly using Aramex courier service for my business, however this time it had been a very unpleasant and disturbing experience for both my customer and myself. I would like to share the incident.

The Aramex bag had been tampered with and the contents (cosmetic) of the goods were damaged bearing in mind when I had packaged the goods it had been sealed correctly with the use of the sticky tab that is provided on the bag. The cosmetics were bubbled wrapped and then placed into the drop box.

The package had been received by the customer when she noticed that the Aramex bag had tape on it which I didn't put and also the condition of the bag was damaged (soiled) , she then asked the courier guy "Is this the condition of my package which you deliver?" His reply was simply "sorry" and walked off. To her surprise when she opened the package the content (eyeshadow) was completely broken. Which clearly states that this courier was mishandled!

I am well aware that no insurance charges where at cost but I believe that someone needs to be accountable for such action, if this incident is ignored or no action is conducted this could happen frequently.

Hopping to get a quick response Many thanks