Dissatisfaction with service at Aramex

On the 17th of December 2020 I placed an order with eBay, payment was received and parcel delivered as promised. My first contact was with Sakhile Simelane on the 5th of January 2021 when he confirmed that the parcel has arrived but held in customs for further investigation

Fair enough, all required documents were sent as requested, after several follow ups I did with him, he then response by saying there is a fee of R160 that needs to be paid, note the cost of my parcel was 39 euros, i asked for an invoice again no response .

The level of his customer service is appalling to say the least and it is degrading the image of Aramex, my family and I have been using Aramex for quite some time and it’s disappointing being serviced by someone who has interest like him.

Two months later I still do not have my parcel with me. I need someone from Aramex management to please step in and assist me in getting my parcel