Dishonest delivery men

Incident date: 24/12/2021 Time: +- 14:50 Tracking nr: ***

Aramex simply failed to deliver a very important parcel,my daughter's Christmas gift

Their reason as per the email notification: Attempted delivery - customer not available

The customer was in fact available. There was also no attempt to phone me for confirmation

After getting hold of an Aramex agent and confirming that they had the correct delivery address and information, the lady informed me that they simply ran out of time, as per the system information

Unfortunately the parcel will / might be delivered on the 28th, so I am told.

As I clearly stipulated to the Aramex agent, this is absolutely unacceptable