Dishonest & ******* Business - Aramex stole R2000 credit from my account

I had to pay R2000 credit to open an account for my business with Aramex but ended up not using their services. A few years Mr Johan their credit controller promised to refund the R2000 and also said that the refund was approved. I sent through my banking details on 17 March 2023 already. On 12 April 2023 Mr Johan told me that it can take up to 30 days for the refund. On 17 May 2023 Mr Johan again made false promises via email. It is now the 10th of August 2023 and I still have not received the money they owe me. Nowhere in the world does a refund or payout take 5 months...