Disgustingly unprofessional service

On the 23 of June 2022 I called aramex to ask track my parcel and ask why is it in nelspruit but I’m in Eastern Cape Port Elizabeth they said they will check and get back to me, following day was the day I was supposed to get my parcel and I checked again all to find out it’s in Limpopo, I asked laughing is Eastern Cape Port Elizabeth in Limpopo, they apologise and say they will change the address and will receive my parcel Monday morning and I changed the address via the phone and also with a agent on WhatsApp. Come Monday I’m calling they cutting my calls and on WhatsApp they say they delivered my parcel to a wrong address and they give me the name of the person and I tell them yet again you made a mistake and why identification verification wasn’t done, you just give deliveries to random people?? Since 8:00am I have been on WhatsApp with these people and I haven’t received my parcel and it’s 13:15 right now. They are unprofessional and ***********!! Not a single call, I have been repeating myself like a crazy person on WhatsApp talking to them. Disgustingly poor service!!! Is it was possible to give a lower score than a star I would. Truly pathetic delivery service