Disgusting service from aramex

On the 27th June i went to Pick an Pay and sent a parcel via aramex from Durban to Johannesburg. One week later no delivery. I tried calling them but no answer. On the 13 th July i finally got trough and was told by a consultant that they had covid case therefore they were closed and now working short staffed. I gave him the tracking number an he said he is sending an email to ask what was the delay. After 7days of trying to phone them again as no parcel was delivered i was told that there was no feedback from that department an she will follow up an call back. I asked to speak to higher management but was told i could email her at *** and She will assist me. Up until this day no call back or any reply via email and no delivery of parcel. I would appreciate if someone can assist me. I would also like to inform Pick an Pay that it gives them a bad name because i bought the bag from them an placed it in the box in their store. Disgusting service and i will never recommend aramex to anyone.