Disgusting service from Aramax!

I sent a parcel on Monday 15-11 to Mosselbay. My parcel is missing. I've been told about 6 times that Aramax has escalated this but I get no feedback. I've complained, I've sent countless emails, I've phoned, I've asked to speak to a supervisor and still I've gotten no answer and no call from a supervisor. My parcel is just missing. Jhb cannot find it and George Aramax say they never received it! Please can Aramax call my 10 year old niece and explain why she isn't getting a gift from me!