Disgusting Service

Started out well, shipped from Nelspruit to Durban in 1 day. Arrived in Maritzburg the next day, and then was stated to be out for delivery and would be delivered shortly. At this point I was impressed with how quick the shipping had been, but I was soon disappointed. We have people at home everyday, so I was surprised when by the end of the day though, it was reported that a delivery attempt was unsuccessful due to no one being home, and that the delivery would be rescheduled. I waited for the next day, and still nothing, went to sleep that night, and finally at 00:49 it was reported as an unsuccessful delivery. The delivery was rescheduled for Monday, the next working day. I tried phoning and there was no answer, let alone no actual clear contact number. I tried the online chat bot, which transferred us to an agent, and we were basically told to just wait. However on Sunday, I got a notification saying that my delivery is up next. I thought it was a bit odd, but I waited outside for it; nothing, absolutely nothing. First thing Monday morning, I tried the chat bot again. I was told I was being transferred to an agent, but nothing happened. After 20 minutes of waiting for the agent to respond, I gave up and left to go to a doctors appointment. Once I got home from the doctor, I went back on to the chat bot, to find out an agent finally connected and responded. She said that the parcel was out for delivery (which it has been since Thursday already), and that she couldn't tell us when exactly it would arrive, and that we'd just have to wait. My father was just as annoyed as me, he actually went to the depot here during his lunch break. The lady there looked flustered when he said that Aramex had falsely reported about failed delivery attempts. She finally told him that the driver had run out of time both days, but that we'd just need to wait. At 15:21, I got another notification saying that my parcel would be delivered next. By 16:00, nothing had arrived, so we went to the depot again, turns out it had been sitting there the whole time. Yet everytime we asked, even when my dad went to the depot earlier in the day, we were told to wait because it was out for delivery. They falsely report attempted deliveries; had no idea where the package actually was, telling us it was out for delivery when it was at the depot the whole time; and absolutely useless customer service, telling us to just wait, and not bothering to check if the package was with them until the second time we complained at the depot. There's clearly no communication amongst themselves either, because Monday night, after we'd already managed to get the package, there was yet another delivery update stating that there was an unsuccessful delivery attempt and that it'll be rescheduled. What a joke of a company.