Disgusting service and no accountability

I am extremely disappointed with the service from Aramex. Our order was handed over to them on 25 November, and to this day (09 December 2025) we still have not received our parcel. We have called more than 20 times, and every time we get absolutely no assistance.

The staff are rude, unhelpful, and quick to shift blame — we were even told, “We are not the driver,” instead of being given real updates or support. There is no accountability, no communication, and no urgency to resolve issues.

This has been a very frustrating experience, and I would not recommend Aramex to anyone looking for reliable courier services.