Disgusting Service

My parcel was sent from Durban on the 26th November 2020. I followed up on a Monday the 30th November 2020 only to be told by your call center agent that my parcel was still in Durban. I spoke to Portia on your online Bots portal on the 02nd, she assured me parcel would be dispatched on the 02nd for overnight. I followed up on the 03rd only to be told parcel was not sent as promised.

Spoke to a gentleman at your call center who told me parcel was not sent, they just put it aside ( Which I found ludicrous and absurd) and he will call me back to advise status of my parcel. What was even more annoying was I had to prompt him to ask for my telephone number. Needless to say he never called back

On the 04th when I followed up with Portia I was told I will be given feedback with delivery arrangements that afternoon, needless to say that did not happen.

I called the call center on the 04th, first the gentleman told me my tracking number was wrong , because he was not interested, he was abrupt and plain rude. The tone of his voice said it all. Eventually he got it right and told me parcel would be in JHB Monday the 07th December.

I called this morning to double check that my parcel would be deliver only to be told waybill was not clear , my unit number was not there and driver could not find my address. This lady proceeded to ask me if my address was in Pretoria ( I can't even...)

She mispronounced the address so many times that eventually I just asked her to confirm if parcel was indeed in JHB. She proceeded to mumble an incoherent address and confirmed parcel was there. I opted to fetch the parcel myself.

I was so frustrated I narrated the story to the security guard, to both our surprise when she brought back the parcel. The address was very clear and did not say anything about Pretoria.

What a shocking and ridiculous service Aramex gave me. What a poor operation to say the least.

I am not even expecting any feedback from Aramex!! That is how poor your operation is run.

Absolutely shocking service!!