Disgusting customer service.

I would rate the customer experience as a 0, but that’s not possible so I have to give it a 1. Which by the way, is already generous.

The driver for Aramex who was supposed to deliver my package on 03/02/21 was by the far the most unprofessional and disgusting driver I’ve ever had to deal with as a client. I had called him in terms of the package to which I asked as to why I was not notified that he would be delivering the package (which is normally the case when a package is being sent out for delivery). He answered with the most obnoxious tone “If I have to deliver 80 packages, do you expect me to phone 80 clients and tell them I’m coming?”.

I had asked politely for him to return the same day to deliver the package to which he agreed. He phoned at around 4pm to mention his at the gate. I told him to give me 2 minutes so I could go out and open the gate. When I went to open the gate he called again (mind you this was actually under 2 mins), to inform me he had left because “I took too long”.

When I phoned Aramex customer service, the woman over the phone who took the courtesy of calling herself a “problem solver” was not able to sort this issue out.

Aramex is by far the most appalling, useless delivery company to exist.