DISGUSTED WITH SERVICE FROM ARAMEX SA

I would like to place on record the horrible service received from Aramex SA. They have been in possession of my package (shipment number ********** 682) from 27 April 2019 which has not been delivered to me up to now (29 May 2019). I initially paid them a freight charge of R199 on 30 April 2019 and then paid additional charges to Aramex of R305 on 13 May 2019. My package has not been delivered to me yet. This is ********** - I paid them over R500 to deliver my package to me which was not done. I have logged 2 customer care requests on the Aramex website without any response from them. I called the Aramex callcentre ( ********** ) seven times but the answering machine kept me on hold for up to 20 minutes without any answer from a consultant.