DISAPPOINTMENTS

I made an order on on SHEIN 23 SEPTEMBER 2021, which I should have received on 12 October. I waited, then all of a sudden ARAMEX SOUTH AFRICA contacted me letting me know that I claimed to pay a different amount SHEIN sent. I sent ARAMEX the correct invoice. SHEIN sent them the wrong invoice and when I contacted SHEIN to correct their mistake, they said it was out of their hands. ARAMEX then penalized me with a huge amount of money to pay because of SHEIN'S weak services. My order got held in customs for more than two weeks. Every time I went to track my order on the SHEIN app, all it said was *Held in Customs. First I had to pay for inspection because for some reason, ARAMEX thought I was the one lying and when I already sent my proof of correct payment, they didn't respond for at least 4 days. I kept contacting them and no one responded. When they finally came back to me they asked for R500 penalty fee. I was so angry but when I agreed to pay the penalty fee of R500, they sent me an email stating that the penalty was R1 688. I sent them emails asking why all of a sudden it was that amount and they threatened me that if I didn't pay the money in three days time, that they'll destroy my order. That's the type of service I got. The lady at ARAMEX SOUTH AFRICA's name is LINDIWE.