Disappointment again×2

I'm writing to express drastic disappointment with service and digital customer service of Aramex. Parcel sent 24/06 from gauteng to Paarl and still not delivered. Its 2 weaks now.Online waited almost half a day for the next available agent,but none. Now have to take a taxi to their offices and loose money,nevermind my clients. Now client wants a refund, and the parcel is not in my hands. Tracking number-***.client is going to an important function,ordered the parcel ontime,and might have to miss the function.