Disappointingly Delayed

<p>I used the Aramex service in Westwood Mall on Saturday 13 May. It was picked up on Monday 15 May. As I had paid for overnight delivery, I expected it to be delivered the next day.It has not yet been delivered till today, Thursday 18 May. When I called the track and trace line, I was told that the destination (Azaadville) was classifed as an outlying area & that it would take 72hours to be delivered. I have the following objections:<br />1.) The website states that outlying areas are areas more than 50km away from the main centers. Azaaadville is 30km away from Johannesburg.<br />2.) The website states that packages to outlying areas will be delivered within 72hours. Today I was told that it means 72 hours from the time it is given to a third party for delivery. No such specification is indicated on the website.<br />3.)The consultant told me that she has logged a complaint and that someone will contact me within the hour. Three hours later, I haven't received that call.<br />I am extremely disappointed with the poor level of service received as well as the misleading information under the Customer Support banner on the Aramex website. <br />If I had been aware that it would take this long, I would have used the South African Post Office as I have in the past.</p>