Disappointing Service

I dropped off a package for corier at an Aramex depot in Gonubie on 16 February 2022. The package was going to Pretoria. When I tried to track the package online, all I could get was that Aramex had picked it up on the 17th & there were no updates thereafter. Both the intended receipient and I made numerous calls to the Aramex call centre, which proved to be a very frustrating process of calls taking too long to be answered being dropped and empty promises that enquiries would be made and we would be given feedback to no avail. It was only after I sent a complaint online that someone finally called & said she wouldsubmit an enquiry to Aramex East London. The East London office called me & promised to esckate the matter as they all could not explain why the package still wasnt delivered or even where it was 5 days later. I waited for feedback from East London which never came & when I tried to call them, all I got everytime was a long useless recording with no options whatsoever until I was forced to hang up. In the meantime, inexplicably the package was delivered at its destination on Monday afternoon (21st), no explanation, no apology, nothing. In fact, the driver was reportedly baffled that the package was perceived to be late. What shoddy service indeed! I certainly will not be using Aramex again.