Disappointing experience with Aramex - Useless

I have never dealt with such *********** people in my whole entire life. I ordered items overseas online and I had watched many reviews of people who had bought from the very same site and how their packages arrived after two weeks directly on their door steps (no customs or anything). My package was sent after a week of processing and arrived exactly a week later here in South Africa. The same day aramex sent me an email to let me know that my package is detained at customs and I had to submit documentation to them for release. I sent the documentation a day after. It has been exactly another week and my package is still at customs and aramex keeps transferring me from one person to the next or they just do not answer their phones to give me an update on my parcel. The lady Katleho Motloung had the nerve to tell me the inbox for customs is full and so she cannot follow up. What nonsense is that???? what if the inbox is always full? am I then gonna have to forget about my parcel because customs mailbox is full? I sent a complaint to aramex and they sent me an email to tell me that someone would call me, I have not received one phone call from these people. They do not provide any updates, I am the one constantly calling them to follow up on my parcel only to be told about a full mailbox. How about picking up the phone and calling them? Your service is really really bad if that's all you have to say in this case.