RVDM
ROSE-MARIE VAN DER MERWE
1 reviews | Active since Sept 2009
05 Apr 2016, 13:49
Did not receive parcel ***
The parcel was picked up from Springs on 30th March. Till date I did not receive it. Phone Aramex on 1st April and was informed by Tuson the parcel was taken back to the depot @ 10h00 that morning. She will find out why and phone me. She did not phone back. Yesterday I phone again and said that I'm going to open a theft case. Tuson phone and said she busy talking to the supervisor and will phone back. I'm still waiting for the phone call.
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Aramex South Africa's replyOfficial
06 Apr 2016, 13:35Hello rosa,
Thank you for taking the time to share your comments. We sincerely apologise for the delay in getting your parcel delivered to you.
As per our discussions with you, the shipment was routed to a delivery partner for your area. However due to a communication error the failed delivery was not dealt with promptly. We have taken corrective measures to prevent this from happening again.
We are very glad that you have received your shipment now, and would like you to contact us immediately if you need any further assistance.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments. We sincerely apologise for the delay in getting your parcel delivered to you.
As per our discussions with you, the shipment was routed to a delivery partner for your area. However due to a communication error the failed delivery was not dealt with promptly. We have taken corrective measures to prevent this from happening again.
We are very glad that you have received your shipment now, and would like you to contact us immediately if you need any further assistance.
Kind Regards,
Hein Bruyns
Customer Service Executive
Aramex South Africa's reply06 Apr 2016, 13:35
Official
Hello rosa,
Thank you for taking the time to share your comments. We sincerely apologise for the delay in getting your parcel delivered to you.
As per our discussions with you, the shipment was routed to a delivery partner for your area. However due to a communication error the failed delivery was not dealt with promptly. We have taken corrective measures to prevent this from happening again.
We are very glad that you have received your shipment now, and would like you to contact us immediately if you need any further assistance.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments. We sincerely apologise for the delay in getting your parcel delivered to you.
As per our discussions with you, the shipment was routed to a delivery partner for your area. However due to a communication error the failed delivery was not dealt with promptly. We have taken corrective measures to prevent this from happening again.
We are very glad that you have received your shipment now, and would like you to contact us immediately if you need any further assistance.
Kind Regards,
Hein Bruyns
Customer Service Executive