1 reviews | Active since Jun 2016
Deplorable service
<p>Ordered goods from the USA and Aramex chosen to courier. After several days the goods landed in SA. Goods then cleared customs and according to the online tracking system, delivery is on hold due to non payment. After 3 days in this state, I eventually contacted Aramex to find out what the issue is. After 25mins on the phone, and 6 people later, I finally got a response. I definitely won't use them again. ********** service and holding system akin to Telkom. Horrible service.</p> <p> </p> <p>Apparently they only have a single individual doing accounts. </p> <p> </p> <p>Go elsewhere, to one of the more capable courier companies.</p>
Dear deanmorris,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our various discussions with you, the service you received was less than professional and we apologise for the manner in which this was handled. Necessary corrective measures have been taken to improve this and prevent it from happening again.
We are committed to a world class service offering to all customers and will strive to get this right.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA
Dear deanmorris,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our various discussions with you, the service you received was less than professional and we apologise for the manner in which this was handled. Necessary corrective measures have been taken to improve this and prevent it from happening again.
We are committed to a world class service offering to all customers and will strive to get this right.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Aramex SA