QL
Quintin L

1 reviews | Active since Sept 2015

17 Sept 2015, 16:35

Delivery taking 2 days!!!

I've bought something from an online supplier, and when i did the checkout, i chose aramex to deliver my parcel, by the next morning.<br> <br> Well, according to they're policy it should be delivered by 10:30 the next morning.<br> So, 10:30 came and 10:30 went, on the 16th of September 2015.<br> <br> I then decided to phone the Cape Town branch, and a lady told me that she would look into it, and so she did, i forgot your name, but well done, you were a star. She then phoned me back explaining that the parcel wasn't picked up.<br> <br> She then made sure that the parcel was collected, think from Kraaifontein.<br> This morning i saw that my parcel arrived in JHB, then it updated to Bloemfontein.<br> <br> I then phoned the Bloem branch, and spoke to another lady, which was very helpfull, she told me the IT guys must fix it, because it's an error on the website etc.<br> <br> I then phoned the JHB branch 3 times! And everytime they told me that the guy is on his way.<br> Another lady told me she will phone me back and update me as soon as she finds out from her supervisor what's going on.<br> <br> Even there, still nothing.<br> <br> I'm really not happy, i hope and pray that i get my parcel today, even though i doubt it.

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Replies (1)
Aramex South Africa
Aramex South Africa's reply18 Sept 2015, 07:42
Official
Hello quintinl,

Thank you for sharing your comments with us and taking the time to speak with me ,

Kindly accept our humble apologies for the great inconvenience and frustration caused to you in this regard.

As per our telephone call we will be investigating the reason behind the delay in the delivery of your shipment and findings will be addressed with the relevant department.

Please do not hesitate to contact us should you require further assistance.

Kind Regards
Tshegofatso Dubula