CM
CANDICE M
1 reviews | Active since Apr 2013
25 Jan 2016, 13:42
DELIVERY SIGNED BUT NO PARCEL
I had a parcel arriving from faithful to nature in Johannesburg and apparently it was delivered this morning and signed off by \Andries". there is no-one in this company by that name and now I do not know where my parcel is and no-one is helping me. The driver needs to come HERE and say who he gave it to. So stressed and distraught! """
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Aramex South Africa's replyOfficial
25 Jan 2016, 15:14Hello CANDICEMNC,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience this has caused you.
As per our discussion, the shipment was unfortunately mistakenly delivered along with a batch of shipments at another address in your area. The courier is retrieving the package at the moment and will be delivering this to you shortly.
We take great pride in our world class service and we humbly apologise for the mistake that took place here. This was an isolated incident and we will ensure that the correct measures are followed to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience this has caused you.
As per our discussion, the shipment was unfortunately mistakenly delivered along with a batch of shipments at another address in your area. The courier is retrieving the package at the moment and will be delivering this to you shortly.
We take great pride in our world class service and we humbly apologise for the mistake that took place here. This was an isolated incident and we will ensure that the correct measures are followed to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply25 Jan 2016, 15:14
Official
Hello CANDICEMNC,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience this has caused you.
As per our discussion, the shipment was unfortunately mistakenly delivered along with a batch of shipments at another address in your area. The courier is retrieving the package at the moment and will be delivering this to you shortly.
We take great pride in our world class service and we humbly apologise for the mistake that took place here. This was an isolated incident and we will ensure that the correct measures are followed to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience this has caused you.
As per our discussion, the shipment was unfortunately mistakenly delivered along with a batch of shipments at another address in your area. The courier is retrieving the package at the moment and will be delivering this to you shortly.
We take great pride in our world class service and we humbly apologise for the mistake that took place here. This was an isolated incident and we will ensure that the correct measures are followed to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***