Delivery not traceable

On the 21st of March we used aramex to courier a parcel to PE but the parcel hasn’t been delivered. We checked online using waybill number DBW*** but there seems to be information. I tried all your communications channels I’m not getting any assistance. Your agent by the name of Tsholofelo logged in via WhatsApp at08:49am was told to hang in there till now I haven’t been assisted via WhatsApp and Facebook loathed Please let me know what’s happening with my delivery. We used the Pick n Pay in West Coast Capetown. I’m just flabbergasted by the lack of customer service at Aramex