Delivery Frustration

I am currently waiting for a delivery, which was to be delivered Wednesday 8th, and the driver had contacted me that he was outside only for when I stepped out, no driver was there. They had an incorrect or incomplete address. I advised and requested to reschedule delivery. I haven’t heard from anyone, and the website hasn’t been updated since last week. I tried to call the Call centre, and the phone rang, and no agent answered; the call eventually cut off. The Chatbot no one responds after it says connected to an agent. I truly need my package delivered and don’t want it back to the sender as I paid customs. Can someone call me and update me. If delivery is a challenge, is there a way of the collection? Another day it was just gone without any delivery. I am getting frustrated.