Delivery Delay/Incorrect Information Provided

I am appalled to say the least

A parcel that was sent out on the 4th of May 2023 from Pretoria is still not delivered.I received a text on Tuesday the 9th of May stating that my order has been delivered.Upon arrival at the office there was no parcel delivered.

It was my first time using Aramex and I regret it and I will make sure to spread Word of Mouth and no one in my circle will ever use your services again.

I have lost so much revenue for the past 3 days.I’ve tried to get hold of Aramex through Facebook and WhatsApp.I waited 2 days on WhatsApp to get an agent to speak to about my order no success.

There is no landline number to contact for queries.I only got a call today to tell me my order is still at their main office in milnerton. Now im shocked how come my parcel is still at the main office awaiting delivery when I specifically received a text confirming it has been delivered .

I’m asked to confirm address and agent advise that I will only get my order tomorrow?Tomorow?

What am I going to say to my customers?What form of compensation it the company going to provide for my loss in revenue for the past 3 days due to the incorrect information provided?

I would like to get a formal apology from the company and I need a senior to call me back on *** to discuss a way forward .If no communication is made in the next 3 hours I will be left with no choice but to escalate this with ombudsman and maybe then Aramex will understand the importance of my query