Delivery Delayed - URGENT PARCEL

I have a parcel nr. *** that I was supposed to get 2weeks ago. The parcel was stopped by customs and inspected, which is a normal procedure I know because I have been importing fabrics and good for many years now. <br> BUT - I usually use FEDEX or DHL. I know by experience in the last 5years that It only takes 48hours for it to be cleared if all the paper work has been handed in and dealt with the courier to customs. <br> <br> My parcel has been now at CUSTOMS from the 18th of May - I have provided all the documents as requested. No other documentation except the payment of good was requested. <br> <br> I am dealing with Rowan who seemed initially very sufficient, but then as I asked each day where my parcel was he gave me the number of the clearance staff. THAT IS NOT THE CUSTOMERS JOB! <br> The courier company is there to make the procedure run smoothly and follow up. <br> Yesterday I was told that my payment documents was not received by customs. I had to tell Rowan that. . . he was suppose to follow up not me. <br> <br> I need my parcel tomorrow morning and is urgent . We spent all day on the phone with the airport girl who is VERY HELPFUL Thato ***. But we are still waiting . NEED Answers