DELIVERY DELAY

ON MONDAY AFTER I WROTE THE REVIEW I RECEIVED A CALL FROM ARAMEX AND THEY SAID I SHOUTLD PAY R563 FOR CUSTOMS. AFTER PAID FOR CUSTOMS WHICH I WAS NOT SUPPOSED TO BECAUSE THEY SAID IF CLOTHES ARE OVER R1000 I WONT HAVE TO PAY FOR CUSTOMS . I STILL HAVE NOT RECEIVE MY PARCEL WHAT MORE CAN I DO? THE PARCEL HAS BEEN JOHANNESBUG FOR OVER A MONTH NOW AND THEY ARE STRUGGLING TO BRING TO CAPE TOWN WHY? I AM BEYOND ****ED WITH THE SERVICE