Delays on delivery

I have been waiting for the parcel that was handed in on 06th July 2022 for delivery:

Below is the message I got after querying non delivery.

------ Forwarded message --------- From: <***> Date: Wed, 13 Jul 2022, 09:45 Subject: Delayed delivery [CaseReference:KIM/0722/174] To: <***>

Dear Sophie Mogale,

Thank you for taking the time to contact us!

Your request has been received by the customer service team who will contact you back within 24 to 48 hours for assistance. Kindly be informed that our delivery and pick-up services might be experiencing some delays caused by the current unprecedented situation. We appreciate your patience, and we would like to assure you that we are working to the best we can to ensure that there are minimal delays and interruptions of our services. You can track the progress of your request by clicking on this reference number KIM/0722/174. Alternatively, you can log in to www.aramex.com and track the progress of your request through the following link: https://www.aramex.com/support/requests

Meanwhile, you can track the status of your shipment(s) by chatting with our WhatsApp service on *** or through aramex.com: https://www.aramex.com/track/shipments Best Regards, Aramex Team