Delayed Order with Aramex (Nike Order) - Frustrating Experience

I'm extremely disappointed with the service provided by Aramex, who are handling a Nike order. My package was shipped on 27th November 2025, and it was supposed to be delivered between 03-07 December 2025. However, the package is still not delivered and the tracking status shows "Problem".

Despite Aramex's assurance that the package will be delivered within days of the delay, I haven't received any updates or my package. I'm extremely frustrated and would like to lodge a complaint.

Details: - Tracking Number: *** - Shipment Date: 27th November 2025 - Estimated Delivery Date: 03-07 December 2025

I've reached out to Aramex, but they keep changing the story. I initially wanted to arrange for pick up at their Sandton Warehouse, but they said the package is no longer there and is out on delivery to my scheduled delivery address. When I reached out again, they said the package will be delivered to Bloemfontein and I'll have to pick it up there. I'm flexible with the pick up location, but I just want to know where the package is exactly so I can collect it. It's taking forever for it to be delivered, and I need my parcel before Christmas.

I've reached out to Aramex, but I hope you can help me escalate this issue to both Aramex and Nike.

Nike please change your Courier Company, Aramex is comfortable in providing bad service.