Delay parcel delivery and POOR CUSTOMER SERVICE

I'm so disappointed in your service, it is horrible and unprofessional. I dispatched a parcel with tracking no: DBP*** on the 31st of August 2020 and on Wednesday when I tracked on Wednesday 2nd September 2020 it showed that it was routed to Port Elizabeth and I immediately contacted customer service and they confirmed the parcel was wrongly routed to PE but told me it will definetley reach the destination on the 3rd September 2020 but to my surprise it did not and when I contacted the customer service again Today they told me they cannot track from their side and according to the tracking information there was no update for Today which means my parcel is stuck somewhere and no one can track it your customer service is so poor and unprofessional such that they don't even bother to assist they just say they can not track it. Im running an online business and using your company for deliveries but I think that it was a biggest mistake to choose you because at the moment I'm sitting wondering where the parcel is and on the other end my customers are waiting for their parcel you are tarnishing my business's name and giving my business a bad image. You need to sort this out as soon as possible to is totally unacceptable because I pay for this service and you should deliver.