Delay in delivery

My mother sent me a parcel on Tuesday, 3 August 2021. According tot the tracking number it was out for delivery on 6 August 2021, but I have not received it. They are open today, I have called them and the only excuse they can give is that the driver has run out of time yesyerday. He did not call me to inform me of that, and the parcel will be delivered on Tuesday, 10 August 2021. They also said there is no way I can go and collect the parcel, due to COVID rules which I understand, but there are safe ways to hand off items. This is unacceptable, aramex says it is overnight delivery but this is not over night.