AB
Andrew B
1 reviews | Active since Dec 2014
08 Apr 2015, 13:04
Dealing with Aramex has been terrible
There is a shipment that has come in for me from abroad and it is sitting with Aramex. I can see it through the tracking system. However nobody at Aramex will contact me to arrange delivery or payment. I keep phoning through and they keep putting me through to different departments. I have left my contact details twice now with customer service and nobody has got back to me.<br> <br> I will have to tell my suppliers in the future to exclusively never ship with Aramex again.
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Aramex South Africa's replyOfficial
13 Apr 2015, 12:57Hello ADB001,
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of waybill ***.
Kindly note that we have investigated your complaint for service failure and we acknowledge there has been a communication breakdown been Aramex and you our customer. We have failured to provide feedback timeously on your shipment.
This matter has been rectify and going foward we certain that Aramex is committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions regarding this matter, please feel free to contact me on ***.
Yours in service,
T****ha Pillay
Customer service Team leader.
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of waybill ***.
Kindly note that we have investigated your complaint for service failure and we acknowledge there has been a communication breakdown been Aramex and you our customer. We have failured to provide feedback timeously on your shipment.
This matter has been rectify and going foward we certain that Aramex is committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions regarding this matter, please feel free to contact me on ***.
Yours in service,
T****ha Pillay
Customer service Team leader.
Aramex South Africa's reply13 Apr 2015, 12:57
Official
Hello ADB001,
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of waybill ***.
Kindly note that we have investigated your complaint for service failure and we acknowledge there has been a communication breakdown been Aramex and you our customer. We have failured to provide feedback timeously on your shipment.
This matter has been rectify and going foward we certain that Aramex is committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions regarding this matter, please feel free to contact me on ***.
Yours in service,
T****ha Pillay
Customer service Team leader.
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of waybill ***.
Kindly note that we have investigated your complaint for service failure and we acknowledge there has been a communication breakdown been Aramex and you our customer. We have failured to provide feedback timeously on your shipment.
This matter has been rectify and going foward we certain that Aramex is committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions regarding this matter, please feel free to contact me on ***.
Yours in service,
T****ha Pillay
Customer service Team leader.