DBP*** MIA - ARAMEX, the employer of *******, take it or leave it.

After religiously using ARAMEX store to door service, for a while now, this is the first time that I am SHOCKED at my experience. And this was my first time using the paperless QR system. I sent a parcel from PE to DBN on the 18th Jan, on the 19th Jan it shows it arrived at the depot/processing centre, but from there it DIES. NO COMMS. NO MOVEMENT. Firstly, I am shocked that administratively ARAMEX does not reach out and leaves it to the consumer to freak out. Secondly, after reaching out: - I was sent from pillar to post for help - no one wanted to say out loud the parcel is MIA - I was asked for a picture of the contents - No one offers assistance or guidance unless asked for - After multiple queries (which end up in "we are investigating") and eventually threats from my side, I finally received this: "Morning Tanya, thanks for the above, please note the parcel cannot be located in Dur, but they received the parcel and no further movements. Please note you can log a complain on the website there is a block to tick to laya complain. Thank you so much" AND to note this is only because the consultant, Caroline, was kind enough to take my messages on whatsapp after requesting I send her an image of the contents on whatsapp. The contents need to be returned to the online store from which it was purchased.

SO, no one can tell me: 1. Next steps 2. WHERE the hell my parcel went to - which means that ARAMEX EMPLOYS ******* AND ARE QUITE COMFORTABLE TO LEAVE IT AS IS WITHOUT RECTIFYING THE SITUATION. 3. Or if there is insurance from ARAMEX against these types of scenarios