DBP***/DBP***

I've tried several times to get feedback from their call center with regards to a package that was ****** while in their care DBP***, I keep on getting told that a supervisor will contact me, but nothing till now, they didn't even have the decency to advise me of the incident in the 1st place, I had to contact them to find out why my customer hasn't yet received her package and than only was I informed, all I need to find out is the way forward so that I know what to do with my customers stock, it's been more than 3 weeks. Yesterday another customer of mine calls me DBP*** to say that the Aramex driver called her to tell her they left her package at a PnP she must collect it from there, ***? if I wanted to make use of counter to counter service I would have paid R50 for Paxi to do it, I paid you R100 to deliver to her door, so why is the customer told to collect her package, if you can't run your business efficiently during the lockdown than rather don't operate!!!