1 reviews | Active since Mar 2009
Damaged my Parcel and wont deliver it !!
<p>A packaged I order from America and had shipped to the NY Global Shopper address was delivered on 23 June already.</p> <p>I checked the Aramex tracking and it states my parcel is held for 30 days as it is damaged...</p> <p>it took 2 weeks of trying to get a response from the silent Vusi on what happened, and finally I get sent a photograph that shows someone had sliced my package open and managed to slice right through the item I had ordered!</p> <p> </p> <p>Since then absolute silence from Aramex!!! </p> <p>I have no idea why it is that Aramex feel the need to open packages before forwarding them, but all my recent packages I have received from Aramex have been opened and resealed by Aramex, so it is very clear it is their policy to open packages before shipping them on!!</p> <p> </p> <p>once again, true to form, Vusi remains completely silent!! the tracking shows its still held in NY..! without my package I can not claim from anyone, and as it is clear that Aramex have sliced through my item - i want to know WHEN IS IT ARRIVING AND WHO IS REPLACING IT!!!!</p>
Dear sjg37,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience and frustration caused to you in this regard.
As per our communication with you, we are investigating the matter in full and will be resolving this as quickly as possible. It is not acceptable that the matter has taken this long to resolve.
We will continue to be in contact with you while we resolve this and we will do all necessary to expedite the resolution.
Thank you for your time and understanding.
Kind Regards,
Aramex SA
Dear sjg37,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience and frustration caused to you in this regard.
As per our communication with you, we are investigating the matter in full and will be resolving this as quickly as possible. It is not acceptable that the matter has taken this long to resolve.
We will continue to be in contact with you while we resolve this and we will do all necessary to expedite the resolution.
Thank you for your time and understanding.
Kind Regards,
Aramex SA
as I rep**** to Vusi yesterday when he finally contacted me, clealry in reaction to thi public posting on here, I want my parcel shipped to me immediately now!!
sitting holding it in NY is not helping anyone investigate anything and there is more than just the damaged item in that parcel, there is other stuff in there , and I need it all urgently!!
send it all so that we can calculate the landed price of the goods and you can get my final priced claim for the damage.
as I rep**** to Vusi yesterday when he finally contacted me, clealry in reaction to thi public posting on here, I want my parcel shipped to me immediately now!!
sitting holding it in NY is not helping anyone investigate anything and there is more than just the damaged item in that parcel, there is other stuff in there , and I need it all urgently!!
send it all so that we can calculate the landed price of the goods and you can get my final priced claim for the damage.