Customs Issues..No Feedback
<p>Have had my parcel ( ********** 6992) stuck in customs for a few days called for feedback person asked for ID number and got no futher info on why my package is still in customs.<br /><br />Would it be possible for Aramex to make their tracking website more usefull? provide why a package might be stuck etc?<br /><br />Not very happy</p>
Followed up the call and problem resolved 5/5 would use this service again
Followed up the call and problem resolved 5/5 would use this service again
Dear zaine-lourens,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the shipment held in customs but due to an internal error the clearance thereof was delayed. We will resolve this matter swiftly and keep up updated on the progress.
Thank you for your time and understanding in this regard.
Kind Regard,
Aramex SA
Dear zaine-lourens,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the shipment held in customs but due to an internal error the clearance thereof was delayed. We will resolve this matter swiftly and keep up updated on the progress.
Thank you for your time and understanding in this regard.
Kind Regard,
Aramex SA