eB
eduard B
1 reviews | Active since Sept 2014
07 May 2019, 09:05
Customs clearance unreachable
I have a package from China that is being held for Customs Clearance. I have received one other (similar) package this year without problems, so I don't need an import licence (even though I do have one).
I have submitted multiple clearance requests online, but no one has contacted me. I have also called them about 9 times for the last two days and I am on hold for 15 minutes, then the call get's disconnected on their end.
How can I get in touch with Aramex South Africa to request customs clearance?
Helpful (0)
Replies (2)0
Replies (2)eB
eduard B's updateReviewer Update
11 May 2019, 14:06Okay, so I recevied a text message requesting me to call the number. I didn't, and then a day later I was informed by the sender that the package has been cleared and is on its way.
Greay stuff, but still, they should have answered.
Cheers!
eB
eduard B's update11 May 2019, 14:06
Reviewer Update
Okay, so I recevied a text message requesting me to call the number. I didn't, and then a day later I was informed by the sender that the package has been cleared and is on its way.
Greay stuff, but still, they should have answered.
Cheers!
eB
eduard B's updateReviewer Update
04 Jun 2019, 15:29I wish I could just give up, but I really want the package. So after multiple phone calls, all typically leading to 5 minutes of being on hold, then a call drop (it's not from my side, I can check the server), I am still struggling to get hold of the person I am dealing with. I won't say her name, but her service is non-existend and simply tragic.
Every time I FINALLY get through to her or the call center at all, I am asked to send another document, which then do, and so the cycle repeats of trying to get hold of them to find out what is going on.
Sigh, tragic service.
Every time I FINALLY get through to her or the call center at all, I am asked to send another document, which then do, and so the cycle repeats of trying to get hold of them to find out what is going on.
Sigh, tragic service.
eB
eduard B's update04 Jun 2019, 15:29
Reviewer Update
I wish I could just give up, but I really want the package. So after multiple phone calls, all typically leading to 5 minutes of being on hold, then a call drop (it's not from my side, I can check the server), I am still struggling to get hold of the person I am dealing with. I won't say her name, but her service is non-existend and simply tragic.
Every time I FINALLY get through to her or the call center at all, I am asked to send another document, which then do, and so the cycle repeats of trying to get hold of them to find out what is going on.
Sigh, tragic service.
Every time I FINALLY get through to her or the call center at all, I am asked to send another document, which then do, and so the cycle repeats of trying to get hold of them to find out what is going on.
Sigh, tragic service.