Customers services providing incorrect information. Very Poor service recieved

On Friday November 24 i was called by one of the call agents to provide my ID Number and Tax Reference number for SARS purposes in which i felt uncomfortable. i was forced to reveal it otherwise my parcel would not have been released. i was told that immediately after that my parcel would be released.

On Monday 27 November i tracked my order and yet still my parcel was not yet released i was promised that before the end of business day my parcel would be released not yet it was not.

The same promise was made to me Yesterday 28 November and yet nothing.

This is an Urgent Parcel and i requested them on several times that it is important for me to receive my parcel before Tomorrow 30 November by 12:00pm.

Their service is very poor.