LH
Luz H

1 reviews | Active since Sept 2015

01 Sept 2015, 15:42

Customer threats/poor management of information

There is a woman claiming to be from Aramex who is calling me incessantly about some payment that she claims to be outstanding. The lady can't even articulate what exactly is it that she wants from our Compression Health company which closed operations months ago. If we ordered services from Aramex express almost weekly, how come your credit control staff doesn't have our email address, nor our names?<br> <br> This lady is insisting on \payment of outstanding invoices"but is at the same time unable to state invoice numbers or invoices"

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Replies (1)
Aramex South Africa
Aramex South Africa's reply07 Sept 2015, 14:07
Official
Hello luzhelena,

Thank you for taking the time to share your comments with us.

Kindly accept our humble apologies for the great inconvenience and frustration caused to you in this regard.

We tried contacting you however, the phone went to voice mail, We will keep contacting you so as to discuss this matter further.

Once more please accept our most sincere apologies .

Regards
Tshegofatso Dubula