ND
Nelisiwe D
1 reviews | Active since Nov 2015
19 Jan 2016, 14:51
Customer support does not respond to queries
I bought items online, expecting delivery from Aramex in 2 to 6 working days. It has been 10 working days since my purchase and I still have not received my items. When I wrote to customer support at Aramex, in order for them to follow up with my query, I did not receive a call from an agent. They don't take their customers seriously and would rather maintain a bad reputation than deal with challenges.
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Aramex South Africa's replyOfficial
20 Jan 2016, 15:01Hello sinqobelwe,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused here.
As per our discussions with you, the parcel will be sent to Johannesburg on the next available flight from Dubai. Unfortunately the shipment was miss sorted to the wrong holding area in our Dubai hub. Once received in Johannesburg we can start the customs clearance procedure.
We will continue to monitor this for you and provide continuous updates on the progress of the shipment.
If you need any further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused here.
As per our discussions with you, the parcel will be sent to Johannesburg on the next available flight from Dubai. Unfortunately the shipment was miss sorted to the wrong holding area in our Dubai hub. Once received in Johannesburg we can start the customs clearance procedure.
We will continue to monitor this for you and provide continuous updates on the progress of the shipment.
If you need any further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply20 Jan 2016, 15:01
Official
Hello sinqobelwe,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused here.
As per our discussions with you, the parcel will be sent to Johannesburg on the next available flight from Dubai. Unfortunately the shipment was miss sorted to the wrong holding area in our Dubai hub. Once received in Johannesburg we can start the customs clearance procedure.
We will continue to monitor this for you and provide continuous updates on the progress of the shipment.
If you need any further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused here.
As per our discussions with you, the parcel will be sent to Johannesburg on the next available flight from Dubai. Unfortunately the shipment was miss sorted to the wrong holding area in our Dubai hub. Once received in Johannesburg we can start the customs clearance procedure.
We will continue to monitor this for you and provide continuous updates on the progress of the shipment.
If you need any further assistance please contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***