Customer Service Problems Again

<p>My parcel arrived on Monday - it is now Thursday just before 17H00. I was not contacted to provide my ID number for customs. I had to contact them myself - apparently a backlog in that department.</p> <p> </p> <p>It took 4 calls just to get through to them on the phone. In total I have made/attempted 8 calls.</p> <p> </p> <p>After seeing the status change (on the Aramex website) that customs required Invoice/Clearing Documents at 07H13 this morning, I again contacted them at 11H34 and was told that the accounts department would contact me to pay the customs duty. At 16H00 I attempted to call them - again unsuccesfully.</p> <p> </p> <p>Since I have had a similar issue as regards my last shipment it seems the best way to get the issue resolved is HelloPeter. As regards my last shipment once I posted on HelloPeter, service was excellent. It is a pity that I have had to resort to this approach once again. </p>