********** CUSTOMER SERVICE!!!

Dear Service provider It it with utmost disappointment that I am writing this review. Your customer service consultants are of no benefit to the end user in the sense taht they do not listen to the person on the other end of the line apart from dropping calls 15 minutes before the end of office hours commences. I have spent over an hour making calls to your customer service line. I have been placed on hold for long periods of time only to be told that the drver could not find the said address on the waybill. Neither sender or received a call infoorming us of the failed delivery. The note on your tracking system shows attempted delivery and customer not available whereas the receiver has spent an entire day waiting to accept delivery when I eventually spoke to someone they said the driver could not find the street address given. My query has then been escalated to a manager. my shipment has now been 4 days late for delivery. THIS IS MY ONLINE BUSINESS REPUTATION ON THE LINE AND THE STAFF OF YOUR COMPANY JUST DOES NOT CARE ACCEEPT FEEL THE NEED TO TALK OVER ONE'S VOICE WHILE SPEAKING ON THE PHONE INSTEAD OF LISTENING TO WHAT THE CLIENT HAS TO SAY. I have just changed from getting away from another courier company who could also not prioritize my parcels being delivered around the nation and to my worst experience I have moved from bad to worst, taht being a company that should have international standards, THIS IS PATHETIC!!! Please can someone with the necessary skills please help me get my parcel delivered to my client before close of business today!