Customer care... Well, they don't care...

This is not my first bad experience with this logistics company. Almost feels like they make it a goal to deliver the worst service possible.

My package was shipped on 5Jun and due on 29th of June. This is almost a month to allow for shipping. I am still waiting for my parcel on 16 Aug, one and a half months later. Customer care... Well they don't care... Phoning or using Aramex's own channels for customer support, has no influence whatsoever. I received an automated e-mail promising a 48hr max turn around on my query. This was 4 days ago, still no response...