1 reviews | Active since May 2011
Crumpled document
I received my document from JHB and this is an important document and not to mention expensive too. There are no replacement documents and company clearly state that they only issue one original to client.<br> Upon receiving parcel, I could see that it is dirty and looks like it was on the floor of the van. When opened the document envelope and document inside were all crumpled up. It looks like it was thrown, kicked, stepped on and it shows me just the total disrespect for property and client. I took photos of document and packaging, and want to mail it to Aramex, but no email on website.<br> First experience with Ararmex and definitely my last by the standard of service I received.<br> Bar-code for parcel is BRC***.
Further to our discussion this morning pertaining to the complaint that you have filed I would like to apologise profusely in the manner and condition at which your shipment arrived.
I can assure you that this is not the standard of service that we expect our customers to receive.
This will be addressed at national level to ensure that all our branches and regional agents also understands the importance of protecting and safe guarding our customers shipments.
I would like to take this opportunity and thank you for submitting your complaint to Aramex.
Regards
Tefo Rakharebe
Contact Centre Manager
Further to our discussion this morning pertaining to the complaint that you have filed I would like to apologise profusely in the manner and condition at which your shipment arrived.
I can assure you that this is not the standard of service that we expect our customers to receive.
This will be addressed at national level to ensure that all our branches and regional agents also understands the importance of protecting and safe guarding our customers shipments.
I would like to take this opportunity and thank you for submitting your complaint to Aramex.
Regards
Tefo Rakharebe
Contact Centre Manager